Refunds.

Last updated: 14 July 2026

Cancelling an order

• You can cancel any order before it ships for a full refund — just email hello@sharmasahil.in or WhatsApp us with your order details.
• Pre-orders can be cancelled for a full refund any time up to dispatch (which happens on or shortly after the release date).
• Once a parcel has been handed to the courier it can no longer be cancelled, but the situations below still cover you.

Damaged, defective or wrong items

• If your book arrives damaged, misprinted or isn't what you ordered, contact us within 7 days of delivery with a photo of the item and packaging.
• We'll send a free replacement, or give a full refund if you prefer — your choice. You won't pay return shipping for our mistake.

Lost or undelivered parcels

If tracking shows your parcel is lost in transit or it hasn't arrived within a reasonable time of the estimate, tell us and we'll investigate with the courier. If it's genuinely lost, you get a free replacement or a full refund.

Change of mind

Because signed and personalised copies can't be resold, change-of-mind returns aren't offered on signed/personalised books. For unsigned books, contact us within 7 days of delivery — if the book is unread and undamaged we'll refund the book price once it reaches us (return shipping paid by you).

How refunds are paid

• Refunds go back to your original payment method via Razorpay.
• We initiate refunds within 2 business days of agreeing one; banks typically take 5–7 business days to show the credit.
• Orders placed via WhatsApp/email are refunded the same way the payment was made.

How to reach us

Email hello@sharmasahil.in with your order ID (from your confirmation email) — or use the contact page. We reply quickly; this is a one-author store, not a call-centre maze.